Privacy Policy

1. Introduction

Welcome to Silverback Chatbot. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit silverbackchatbot.com or use our AI chatbot services. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information (name, email, phone, company name)
• Billing and payment information (processed securely)
• Account credentials and business information provided during onboarding
• Communications with us (emails, chat messages, support tickets)

2.2 Automatically Collected Information

• Log data: IP address, browser type, pages visited, timestamps
• Device information: device type, operating system, unique identifiers
• Usage data: features used, session duration
• Cookies and similar tracking technologies

2.3 Chatbot Interaction Data

When we deploy AI chatbots for your business, we process conversation data on your behalf including messages between your visitors and the chatbot, user queries and responses, and session information. You remain the data controller for your customers information.

3. How We Use Your Information

• Provide, operate, and maintain our AI chatbot services
• Process your subscription and billing
• Send transactional emails and service notifications
• Respond to inquiries and provide customer support
• Improve and optimize our services
• Detect and prevent fraud and security incidents
• Comply with legal obligations
• Send marketing communications with your consent

4. AI and Data Processing

Our services use third-party AI providers including OpenAI. Conversation data may be transmitted to these providers under data processing agreements. We may use anonymized data to improve our AI models. We will not use your customers personally identifiable information to train AI models without explicit consent.

5. Information Sharing

We do not sell your personal information. We share data only with: service providers (hosting, payment processors, analytics), AI technology partners, or where required by law. We will notify you before any business transfer involving your data.

6. Cookies

We use essential cookies (required for operation), performance cookies (to understand usage), and functional cookies (to remember preferences). You can manage cookies through your browser settings.

7. Data Retention

• Account information: Duration of subscription plus 2 years
• Billing records: 7 years for legal and accounting purposes
• Chatbot logs: As specified in your service agreement
• Marketing data: Until you unsubscribe or request deletion

8. Data Security

We use SSL/TLS encryption, access controls, regular security monitoring, and employee training to protect your data. No internet transmission is 100% secure, but we strive to use industry-standard protections.

9. Your Rights

You may have the right to access, correct, delete, or port your data, and to object to certain processing. Contact support@silverbackchatbot.com to exercise your rights. We respond within 30 days.

10. Childrens Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. Contact us immediately if you believe we have done so inadvertently.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by email and by updating the effective date on this page.

12. Contact Us

Silverback Chatbot
Website: https://silverbackchatbot.com
Email: info@silverbackchatbot.com